Frequently Asked Questions

Q: Can I cancel my order? 
A: Yes, you can. Please email your order number to shipping@terryfox.org.

Q: Can I change an item size of the same shirt type? 
A: No, we are not offering returns or exchanges at this time. 

Q: Can I pay the difference to change my order from one item to the other?
A: No. In this instance, we request that you place a new order and we will refund your previous order. 

Q: Can I change my shipping address? 
A: Unfortunately, due to the high volume of orders it is not possible to amend shipping addresses after they have been placed. You may cancel your order, and place a new order with revised shipping address. 

Q: Can I add an item to a confirmed order? 
A: Unfortunately, we cannot accommodate "add on" items to existing orders. Please create a second order if you forgot to add an item to your cart. 

Q: Can I pay the difference if I'd like to change my order from one item to another? 
A: Unfortunately we are unable to swap different priced items. Please put in a cancellation request, your order will be refunded, and you can then place a new order for a different item. 

Q: Can I place my order over the phone? 
A: We are unable to accommodate orders placed over the phone at this time.